Home Care Manager
HybridDallas, Texas, United States
Job Summary
Coordinate resident and Care Giver schedules, create optimal matches, and monitor daily activities to address coverage gaps. Develop contingency staffing plans, maintain accurate software records, and track all interactions and service updates. Serve as the primary point of contact for residents, families, and Care Givers by responding to calls and resolving concerns promptly. Manage new resident inquiries to support onboarding and identify opportunities to enhance services and increase care quality. This role supports Buckner's new home care service in Dallas, TX, focusing on fostering strong relationships and ensuring exceptional care delivery.
Required Qualifications
- High school diploma or equivalent
- Valid driver's license
- Minimum one year of related business experience or an equivalent combination of education and work experience
Desired Qualifications
- Knowledge of or ability to learn the senior care industry
- Excellent oral and written communication skills and the ability to listen effectively
- Excellent customer service and relationship-building skills
- Strong organizational, prioritization, and time-management skills
- Ability to work independently and handle confidential information with discretion and professionalism
- Effective interpersonal skills and demonstrated problem-solving and decision making skills
- Strong computer skills and proficiency in Microsoft Word and Excel
- Professional appearance, demeanor and conduct
- Ability to establish and maintain effective working relationships with residents, families, Care Givers, leadership and colleagues
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