Home-Based Sales & Product Support Specialist
$480,000–$600,000 year
RemotePhilippines
Job Summary
Support Strategic Accounts and New Business Development initiatives by coordinating sales operations, managing product and pricing data, and maintaining CRM records. Create customer presentations, build quotes, and coordinate sample and creative requests to ensure projects move efficiently from opportunity through delivery. Maintain accurate pricing workbooks, SKU data, and product specifications while analyzing margins and profitability. Manage open purchase orders, monitor shipments, and communicate order status across Sales, Operations, Sourcing, Finance, and Creative teams. This home-based role requires proficiency in NetSuite, Microsoft Excel, and PowerPoint, with a schedule of 8:00 AM to 5:00 PM CST. DCX assists US businesses in discovering global talent to enhance their teams.
Required Qualifications
- Bachelor's degree in Business Administration, Marketing, Sales, Supply Chain Management, or a related field
- 2–4 years of experience in sales support, product support, sales operations, customer service, account coordination, or a related role
- Strong verbal, written, and English communication skills
- Ability to work overnight/graveyard shifts in Philippine time or within US operating hours
- Proficient in both Microsoft and Google applications
- Advanced Microsoft Excel skills, including pricing analysis, margin calculations, Pivot Tables, VLOOKUP/XLOOKUP, and other lookup functions
- Strong Microsoft PowerPoint skills with experience creating client-facing presentations
- Experience using NetSuite or a similar CRM/ERP platform
- Proficiency with Microsoft 365, Asana, Dropbox, and Slack
- Strong understanding of pricing strategies, product margins, forecasting, and sales support processes
- Experience maintaining SKU data, UPC creation, product specifications, and pricing information
- Knowledge of purchase order tracking, project coordination, and customer order management
- Excellent organizational, analytical, and project management skills with the ability to manage multiple priorities in a fast-paced environment
Desired Qualifications
- Bachelor's degree in Business Administration, Marketing, Sales, Supply Chain Management, or a related field preferred
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