Home-Based Customer Service Representative
Remote · Philippines
Job Summary
Remote Home-Based Promotional Customer Service Representative responsible for order entry and end-to-end order processing, including status updates, production proof reviews, and documentation in internal systems. Builds relationships with customer accounts through proactive communication, coordinates with suppliers and internal teams to resolve order issues, ensures accurate records of interactions and transactions, and supports ad hoc tasks. Requires a Bachelor's degree and 1-2 years in promotional, customer service, or order management, with strong English communication; shift flexibility to overnight Philippine time or US hours; proficient in Microsoft/Google tools with familiarity in Illustrator/Photoshop/Canva.
Required Qualifications
- Education: Bachelor’s degree in Marketing, Communications, and Business Administration, or any related field
- Experience: 1-2 years of direct Promotional, Customer Service, or Order Management role
- Language Proficiency: Strong verbal, written, and English communication skills
- Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours
- Technical Skills: Proficient in Microsoft and Google applications; basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal
- Industry Knowledge: Direct experience in the promotional industry or comparable e-commerce experience is beneficial
- Customer orientation and the ability to adapt to and respond to diverse types of characters
- Familiarize yourself with CRM systems and practices
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