Home-Based Customer Service Assistant
$360,000–$420,000 year
RemotePhilippines
Job Summary
Handle inbound calls and emails for DEBCO, responding to customer inquiries, resolving concerns, and supporting Account Managers. Quote catalogue pricing, suggest alternative products, and follow up on orders that are on hold. Maintain high customer satisfaction by providing accurate product information and meeting specific customer needs. This role requires overnight or graveyard shifts in Philippine time or US operating hours. Candidates need a Bachelor's degree, 2-3 years of experience in promotional products, and proficiency in Microsoft Office and Google Workspace. DCX assists growth-focused US businesses by providing highly trained global talent for the promotional products industry.
Required Qualifications
- Highly proficient in spoken and written English with the ability to communicate clearly and professionally
- Strong commitment to delivering excellent customer service and building positive customer relationships
- Analytical thinker who can identify customer concerns and develop practical solutions
- Strong organizational and time management skills with the ability to manage multiple customer requests
- Able to remain professional, flexible, and productive in a high-volume and sometimes stressful environment
- Bachelor's degree in marketing, Communications, Business Administration, or a related field
- 2-3 years of experience in Promotional Products, Marketing, Sales, Sales Support, or a related role
- Strong verbal, written, and English communication skills
- Ability to work overnight/graveyard shifts in Philippine time or within US operating hours
- Proficient in Microsoft Office and Google Workspace
- Familiarity with CRM systems and customer service tools
- Strong computer skills and ability to quickly learn new systems and applications
Desired Qualifications
- Direct promotional products industry experience
- Comparable e-commerce experience
- Ability to adapt communication and service approach to different types of customers
- Experience handling inbound and outbound calls
- Experience in customer retention or inside sales
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