Holiday Sales - Owner and Guest Experience Manager - HS1
On-siteWhitley Bay, England, United Kingdom
Whitley Bay, England, United KingdomOn-siteFull TimeSenior LevelLarge
Full TimeSenior LevelLarge
Job Summary
Owner & Guest Experience Manager role leading a customer-focused team at Parkdean Resorts; responsible for end-to-end guest and owner journeys, coaching a high-performing team, driving improvements from feedback and data, planning and delivering owner/guest events, and collaborating across park teams to ensure consistent service excellence.
Required Qualifications
- Proven experience managing and developing a customer-focused team
- Strong relationship-building skills with internal and external stakeholders
- Good commercial awareness and understanding of how service excellence drives revenue
- Excellent written and digital communication skills for guest-facing communication
- Flexibility to work varied hours including weekends, evenings and bank holidays
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