Holiday Assistant Planner Agent
On-sitePhú Quốc, An Giang, Vietnam
Job Summary
Oversee and manage a team of holiday planning assistants, providing guidance, support, and mentorship while developing and implementing innovative holiday packages tailored to client preferences. Collaborate with local vendors and attractions in Phu Quoc to curate unique offerings, ensuring exceptional customer service standards are maintained throughout the planning and execution process. Manage budgets and financial aspects of operations, analyse market trends, and resolve complex customer issues to continuously improve holiday planning services. Maintain relationships with key stakeholders and implement quality control measures to ensure consistent delivery of high-quality experiences.
Required Qualifications
- Bachelor's degree in Hospitality Management, Tourism, or a related field
- Minimum of 5 years of experience in holiday planning, event management, or a similar role within the hospitality or tourism industry
- Proven leadership experience, with the ability to motivate and manage a team effectively
- Excellent organisational and time management skills, with the ability to handle multiple projects simultaneously
- Strong problem-solving abilities and attention to detail
- Exceptional communication skills, both written and verbal, with fluency in English
- Proficiency in event planning software and tools
- In-depth knowledge of the Vietnamese tourism industry, particularly in Phu Quoc and surrounding areas
- Experience in budgeting and financial planning for holiday packages and events
- Strong customer service orientation with a track record of delivering high-quality experiences
- Ability to work flexible hours, including weekends and holidays, as required
Desired Qualifications
- additional languages are a plus
- Professional certifications such as Certified Meeting Professional (CMP) or Project Management Professional (PMP)
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