HOA MAINTENANCE COORDINATOR
$45,760–$58,240 year
On-siteSan Luis Obispo, California, United States
Job Summary
Coordinate technician scheduling and optimize daily routes for seven field technicians across California. Oversee the full maintenance request lifecycle from homeowner intake through vendor dispatch and final completion. Utilize BuildOps for technical dispatching and Vantaca for property data tracking while managing heavy email correspondence and facilitating regional syncs via Zoom. Serve as the primary liaison between Community Managers, homeowners, and the workforce, delivering real-time field updates and escalating complex concerns to leadership. Maintain strict operational integrity and customer service standards in partnership with the Manager of Maintenance Operations.
Required Qualifications
- High School diploma or equivalent
- Minimum 2+ years of experience in property management coordination, customer service logistics, or fast-paced dispatching
- Ability to sit for extended periods during the workday
- Ability to use a computer, keyboard, and mouse for prolonged periods
- Ability to communicate effectively in person, by phone, and via video conferencing
- Ability to read information on computer screens and printed documents
- Ability to perform repetitive hand and wrist movements, such as typing
- Ability to occasionally stand, walk, bend, or reach
- Ability to lift, carry, push, or pull up to 10–20 pounds occasionally
- Manual dexterity is sufficient to operate standard office equipment, including computers, printers, copiers, and telephones
- Schedule: Monday – Friday, 9:00 AM – 5:00 PM
Desired Qualifications
- HOA industry experience
- Proficiency with property management and dispatch software (Vantaca and BuildOps experience)
- Strong comfort level with Zoom and professional email suites
- Exceptional verbal and written communication skills with the emotional intelligence required to handle delicate homeowner inquiries calmly
- Strong geographic awareness of California regions to ensure smart, efficient technician routing
- High attention to detail, highly organized, and a preference for a structured, collaborative in-office work environment
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