HNL Airport- PT Customer Service Agent
$37,440–$37,440 year
On-siteKahului, Hawaii, United States
Job Summary
Greet and check in guests, handle luggage up to 70 lbs, and book or re-book flights while ensuring FAA and airport regulations are followed. Safely load and unload passengers, direct aircraft parking and dispatch on the ramp, and tow aircraft to proper positions after training. Monitor luggage for size, quantity, and weight, review baggage tags for accuracy, and process credit card payments. Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements, while making announcements over the public address system. Maintain work area and mechanical equipment in proper order. This part-time role at HNL Airport requires standing for extended periods, lifting heavy items, and working within a 24/7 operation including holidays.
Required Qualifications
- High school diploma or equivalent
- Valid driver's license and reliable transportation
- Computer skills, able to learn reservation and phone systems, proficient with a PC
- Basic math abilities
- Ability to work within a 24/7 operation including holidays
- Ability to pass a 10-year background check and pre-employment drug screen
- At least 18 years of age
- Authorized to work in the United States
- Must be able to lift a 70 lb suitcase from the floor to 18 inches and carry it with both hands for up to 25 feet
- Must have physical dexterity for repetitive tasks including bending, squatting, kneeling, crawling, and twisting, and sustaining those positions for extended periods
- Must be able to stand for extended periods of time
- Must be able to work in all weather conditions and in confined spaces
- Must have sufficient vision to safely perform the essential functions of the position
- Must be able to meet all physical requirements related to aircraft weight limitations before and during employment
Desired Qualifications
- At least 1 year of prior customer service experience preferred
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