HLS Program Executive
$212,700–$374,400 year
On-siteChicago, Illinois, United States or San Francisco, California, United States
Job Summary
Lead end-to-end program delivery for flagship Health & Life Sciences transformations, owning the P&L, managing scope, and governing budgets while surfacing risks before escalation. Act as the executive-facing delivery contact to C-suite stakeholders, conducting difficult data-driven conversations on budget, resources, and timelines to drive decisions under pressure. Leverage AI and agentic workflows to optimize team output, reduce manual overhead, and accelerate insights for customers. Proactively build and expand business relationships to generate delivery-originated pipeline and ensure alignment with Sales and Product teams. Manage cross-functional teams across geographies, coaching Salesforce Professional Services members to perform at higher levels while maintaining strict adherence to financial controls and earned value analysis.
Required Qualifications
- 12+ years of professional services or consulting delivery experience, with direct accountability for program execution across financials, risk, scope, and customer outcomes
- Demonstrated track record leading large, complex programs ($10M+) with measurable outcomes that have positively impacted the business
- 5+ years leading large, cross-functional delivery teams across multiple geographies and workstreams, with the ability to lead both direct and indirect team members, including third-party system integrators, without positional authority
- Direct experience managing program financials at the engagement level, including forecasting to budget, financial management, revenue control, earned value analysis, contingency management, and delivered-versus-bid margin
- End-to-end knowledge of the concepts, practices, procedures, and deliverables associated with system development, implementation, and operational readiness, including the ability to partner with technical teams on comprehensive operational planning and address technical issues as they arise
- Proven ability to lead steering committee and executive-level customer relationships, including the ability to conduct difficult data-driven conversations around budget, resources, timelines, and formal outcomes and drive decisions under pressure
- Experience conducting structured sales-to-delivery handoffs or equivalent intake processes that establish delivery from a position of clarity
- Demonstrated ability to identify and escalate delivery risk proactively with clear examples of surfacing issues early enough to course-correct outcomes before they reach the customer
- Ability to collaborate effectively across global time zones and geographies
- Outstanding executive presence and communication skills, verbal and written, including the ability to lead high-powered workshops and effectively tailor messaging based on audience
- Must be able to operate as a fully billable IC
- Bachelor's degree required
- Salesforce platform certifications (Admin, Sales Cloud, Service Cloud, Marketing, etc.)
Desired Qualifications
- Demonstrated experience applying AI productivity tools, automation, or agentic workflows within a professional services or program delivery context
- Able to articulate measurable impact on delivery efficiency, team output, or customer outcomes
- Hands-on experience delivering Agentforce or equivalent AI platform implementations at the enterprise level
- Ability to credibly advise customers on agentic enterprise transformations
- PMP, PgMP, or SAFe certification, or equivalent demonstrated program management discipline applied at scale across long-duration, high-complexity engagements
- PMI standards and SPSM methodology are the dual frameworks this role enforces daily
- Agile SCRUM Master certification
- 10+ years using and/or implementing the core Salesforce products (Sales Cloud, Service Cloud), ideally as a consultant, with a significant understanding of the Salesforce platform in order to influence strategic and value discussions at a management/executive level
- Health & Life Sciences domain expertise sufficient to credibly advise at the executive level on industry trends, regulatory considerations, and the strategic implications of technology transformation within the vertical
- Experience operating in outcomes-based or fixed-fee delivery models where margin is set at the proposal and protected through execution discipline
- Demonstrated ability to negotiate and resolve conflict in a delivery context — including change order negotiation, scope dispute resolution, and steering committee decision-forcing
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