HK Front Desk Agent FT/SW $16 to $24

Front Desk Agent for the Grand Casino Hinckley hotel handles guest check-in/check-out, reservations, and payment processing while delivering courteous, professional service. Responsibilities include greeting guests, pre-registering, preparing key packets, managing luggage, answering questions about facilities and hours of operation, maintaining knowledge of Grand Casino properties and events, explaining room features and safety procedures, entering reservation information into computer systems, posting charges, balancing cash, and performing Bell Person duties as needed. The role requires strong guest-service skills, attention to detail, the ability to work various shifts (including nights, weekends, and holidays), and compliance with gaming regulations. Must be able to secure a Gaming Regulatory Authority license; prior hotel experience is preferred.