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Employment HeroPosted 2 weeks ago

Hiring Success Specialist - Remote

RemoteUnited Kingdom or Australia

Full TimeSenior Level

Job Summary

Lead structured walkthroughs to configure ATS settings and workflows for UK clients, ensuring their recruitment software is optimized for specific business needs. Proactively engage with customers using platform usage data to identify integration gaps and map manual processes to AI-driven matching capabilities. Act as a technical consultant to remove administrative friction, then follow up to track progress and verify adoption milestones. Serve as the market's eyes and ears by gathering user feedback to refine the platform for local users while maintaining accurate CRM records. Manage your own schedule to hit product-usage targets within a remote-first, high-velocity environment.

Required Qualifications

  • 3+ years' experience in a high-volume SaaS environment, specifically in Customer Success, Software Implementation, Sales or Digital Onboarding
  • A natural ability to present software
  • A 'Software First' mindset
  • A high-engagement approach
  • Strong technical aptitude
  • Outcome-driven mindset
  • Independence

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