Hiring Event 7.21.26 Patient Access Specialist - Pittsburgh, PA
$35,360–$40,976 year
On-sitePittsburgh, Pennsylvania, United States
Job Summary
Assign accurate MRNs, complete medical necessity checks, and collect insurance information for all hospital admissions. Operate the telephone switchboard to relay calls while adhering to policies and providing compassionate customer service. Process physician orders, explain consent forms, and obtain necessary signatures. Review eligibility responses, enter benefit data, and screen medical necessity using ABN software. Conduct quality audits of accounts to ensure accuracy and provide statistical data to leadership. Pre-register patient accounts prior to visits, including inbound and outbound calling for demographics and financial liabilities. Perform these duties while meeting organizational goals and regulatory compliance requirements.
Required Qualifications
- High School Diploma/GED
- CRCR certification (required within 9 months of hire)
Desired Qualifications
- 1+ years of customer service experience
- Inquisitive mindset
- Openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences
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