Hiring || Assistant Manager – QSR Training
On-siteKolkata, West Bengal, India
Job Summary
Conduct induction, onboarding, refresher, and skill-development training for restaurant teams across outlets. Train staff on QSR operations, SOPs, customer service, food safety, hygiene, and product knowledge while developing content, manuals, assessments, and SOP modules. Perform practical and on-the-job training, identify performance gaps, and coordinate schedules with Operations, HR, and Outlet Managers. Execute skill assessments, evaluations, and outlet training audits to ensure compliance. Support new outlet openings, menu launches, and operational transitions by coaching managers, supervisors, and internal trainers. Requires 3 years of mandatory QSR training experience, travel across locations, and a background in hospitality or training.
Required Qualifications
- 3 years relevant QSR Training Experience – Mandatory
- Strong hands-on experience in QSR Training – Mandatory
- Experience in QSR / Food & Beverage industry – Mandatory
- Graduate / Diploma in Hotel Management, Hospitality, HR, Training & Development, or related field
Desired Qualifications
- Exposure to multi-outlet restaurant operations preferred
- Excellent communication, presentation, facilitation and coaching skills
- Strong understanding of frontline restaurant training and operational SOPs
- Willingness to travel across outlets for training, assessments and audits
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