HIM Application Systems Analyst IV

Job Summary

Required Qualifications

• •Bachelor's degree in an Information Systems / Clinical Informatics related field or 4 years of related IT experience in a healthcare environment
• •Credentials in clinical practice or health information technologies
• •Epic Certification (must attain within first 45 days of HHCS-sponsored Epic training to continue employment)
• •Two (2+) years within information technology
• •Minimum of one (1+) year of Hospital/Health Care organizational experience
• •Complete Epic HIM application system knowledge
• •Analysis and troubleshooting of Epic HIM applications
• •Ability to manage multiple tasks at once, prioritize, and adjust for roadblocks and problems
• •Ability to report status of activities to management on a regular basis, escalate appropriately, and complete tasks within estimated timeframes
• •Ability to participate in all aspects of improving the team including education/training of other team members
• •Ability to contribute to internal initiatives to improve processes and/or communications
• •Ability to look for opportunities to operate more efficiently or effectively
• •Deep conceptual and practical expertise in own discipline and basic knowledge of related disciplines
• •Ability to understand workflows and make thoughtful recommendations on the fly
• •Ability to create unique solutions based on experiences and knowledge of others' build/configure and workflows
• •Ability to incorporate future software direction into recommendations
• •Demonstrated ability to collaborate effectively with others, gain trust, and build/configure strong relationships
• •Flexibility and adaptability with respect to changing end-user business needs
• •Ability to seek, logically examine, and interpret information from different sources to determine a problem's cause
• •Ability to develop a course of action to resolve the problem and prevent its recurrence
• •Ability to bring effective solutions to complex customer problems
• •Ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures
• •Willingness to put forth extra effort when required, including demonstrating persistence in the face of obstacles and adversity
• •High motivation, detail and service orientation, enjoyment of working with others in a team
• •Ability to accurately set priorities, work effectively with minimal direction in a job environment involving creative leadership
• •Possession of written and verbal communication skills
• •Problem solving, organizational and technical skills
• •PC familiarization
• •Technical and functional understanding of hospital, clinic, and related information systems
• •Credibility in the eyes of Hamilton Health Care Systems (HHCS) management, end users, other Informatics Team members, consultants and vendors
• •Computer skill set and/or enhanced specialty area workflow knowledge that encompasses intrinsic troubleshooting knowledge and operation optimization strategies
• •Familiarity with a variety of the field's code sets, concepts, practices, and procedures
• •Ability to rely on experience and judgment to plan and accomplish goals
• •Ability to perform a variety of complicated tasks
• •Ability to lead and direct the work of others
• •Wide degree of creativity and latitude while enforcing established standards
• •Ability to provide consultation on complex projects
• •Top level contributor/specialist capability to make it happen
• •Working knowledge of processes performed by the specific areas in health information served
• •Administrative, operational and technical skills necessary to properly identify, justify and fulfill departmental automation requirements
• •Ability to work with and utilize to the best advantage the HHCS representatives of various vendors and consultants
• •Maturity with a strong sense of customer service, organization, optimization, and continuous improvement
• •Ability to provide high-level customer service, troubleshooting, maintenance, and training materials for Epic HIM, Identity, ROI, and other applications
• •Ability to create end user references expressing ideas clearly utilizing language and terminology that is understandable for the reader
• •Ability to manage navigation of build migration paths, change control process/governance, and ticket management processes
• •Ability to participate and sometimes lead projects by translating customer needs, meeting deliverables, establishing status reporting, including to internal leadership when required, as well as managing customer relationships and expectations
• •Ability to assist physicians and other clinical end users in the use of information systems to improve efficiency, satisfaction, workflow, patient care, and outcomes through effective usage of our clinical application systems
• •Ability to serve as a change agent, liaison, and resource to those impacted by implementations of computer based technologies
• •Ability to work collaboratively with other departments in evaluating, implementing, and maintaining clinical technology programs that have a direct impact on the enterprise clinician
• •Ability to function as a resource and liaison to physicians and their support staff members to troubleshoot and communicate computer system information related to system changes, new implementations, break-fix issues, and requested new computer system functionality or hardware that enhances value
• •Ability to serve as a direct liaison to ambulatory and clinic setting users of the informatics systems in an effort to enhance the value of computer system usage
• •Ability to work with Team members to facilitate organizational changes by recommending processes and procedures that eliminate non-value added activities
• •Ability to collaborate with others in the enterprise to drive value, reduce risk, assure compliance, and increase satisfaction
• •Ability to work in collaboration with Risk Management and Quality Assurance, identify and manage issues and situations involving clinical informatics that may arise
• •Ability to provide or coordinate technical support to clinicians and other clinical area staff members, IS technical support, system users, and vendors to diagnose, resolve, and document problems in a timely manner and according to established procedures
• •Ability to use a method of on-going feedback and input from clinical users of the computer systems and follow up in a timely manner on any concerns or suggestions
• •Ability to produce useful data from the system in order to gather information that will result in optimal clinician system usage through interdisciplinary collaboration and analytics systems like Caboodle
• •Ability to verbalize and demonstrate a working knowledge of requirements of accrediting and regulatory agencies in regards to clinical information and data and its use to improve patient care and meet required standards
• •Ability to act as a contributing member to various committees and councils directly related to value add extension of informatics and seek to exploit the value of the organization's investment in advanced clinical computer application systems
• •Ability to maintain the computer system downtime response and recovery plans for the patient care areas of the enterprise, including conducting an annual assessment and drill of those plans and downtime procedures
• •Ability to participate in annual HIPAA System Risk Assessments conducted in the ambulatory setting
• •Ability to actively participate in the organization Change Management program as the clinician's voice
• •Ability to understand and work to adhere to the regulatory and compliance needs of HHCS clinical settings, and seek to protect licensed care providers and the organization from non-compliance and unnecessary risk
• •Ability to perform other duties as assigned by the Informatics Director
• •Ability to function as a resource and liaison for clinicians to ensure appropriate communication and interaction among those involved in project implementation
• •Ability to review and/or participate in the implementation teams of clinical systems, which may be comprised of clinical service areas, vendors and consulting representatives
• •Ability to perform testing of any computer application system changes whether through new acquisitions, existing software upgrades, added computer hardware platforms, or break-fix issue resolution efforts
• •Ability to act as the voice of the patient, physician, and clinician in evaluating, testing, and maintaining enterprise clinical computer application systems
• •Ability to actively work toward resolution of issues that pose obstacles to efficient and effective clinician workflows, regulatory compliance, incentive program participation, patient throughput, and effective and timely communication between care providers and others
• •Ability to serve as a facilitator for problem solving as the need arises
• •Ability to assume direct responsibility for maintenance of any licensure and any certification or other required credentialing
• •Ability to participate in own performance appraisal by identifying goals and job-related needs based on self-assessment and direct input from others
• •Ability to successfully complete hospital-based in-services required
• •Ability to keep current in the professional field by participating in Epic clinical organizations, seminars, and conferences and reading professional research articles and journals
• •Ability to work towards or have completed advanced educational programs that continue to improve the relevant knowledge set needed to be the best in this position
• •Understanding that patients are our most important customer and their needs must come first in all decisions, as evidenced by zero documented complaints
• •Acknowledging all customers, not just the patients, by making eye contact, smiling and letting them know they are there to assist, as evidenced by zero documented complaints
• •Assisting others in meeting their customers' needs, as evidenced by zero complaints
• •Walking with those who need directions, unless it interferes with taking care of our first customers, which are our patients, as evidenced by visitors being escorted to their desired destination
• •Maintaining a clean and orderly environment
• •Responding to calls, emails, and text messages in a timely manner

Desired Qualifications

• •Epic Certification (May hire into position without certification, but must attain certification within first 45 days of HHCS-sponsored Epic training to continue employment)