Higher Everyday Living Fee (HELF) Coordinator
On-site · Sinnamon Park, Queensland, Australia
Job Summary
Coordinate and deliver HELF services for residents in a structured, customer-focused program across hospitality, lifestyle, clinical, and support teams. Manage HELF agreements and variations with compliant documentation, monitor service delivery and resident satisfaction, and support continuous improvement through data analysis and engagement activities. Provide guidance and training to staff to ensure consistent HELF service standards, respond to inquiries promptly, and contribute to events and promotions that raise HELF visibility within the residential aged care community. Relevant requirements include vaccination status, probity checks, current driver's licence, and willingness to travel.
Required Qualifications
- experience in aged care, hospitality, customer service, or a similar service-focused environment
- strong administrative skills, including managing documentation and using systems or CRM platforms
- excellent communication and relationship-building skills
- proven ability to coordinate across multiple teams and stakeholders
- proactive approach to problem-solving and continuous improvement
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