High Value Support Specialist
On-site · Singapore, Singapore
Job Summary
Own end-to-end handling of high-volume customer inquiries in a fintech payments environment; aim for first contact resolution; educate customers on product usage; de-escalate with empathy; document resolutions for knowledge base; track cases from start to finish; manage multi-channel workflow; identify at-risk customers to prevent churn; leverage data to improve the customer experience; maintain alignment with High Volume KPIs while proactively addressing friction points and sharing scalable learnings with the team.
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