High Rise Lead Concierge - Multifamily
$47,112–$57,616 year
On-siteAtlanta, Georgia, United States
Job Summary
Welcome new residents and guests, answer phone calls, and transfer inquiries to appropriate reference points. Engage with residents to confirm expectations are met and resolve complaints by acting as a liaison with the management team when necessary. Provide personalized care and convenience, ensuring packages are delivered and residents are notified of arrivals. Monitor guest traffic, parking, security cameras, and fire alarms while arranging team coverage and booking freight elevators. Train incoming staff on daily tasks and oversee the department to maintain an exemplary resident experience. Identify opportunities to improve service and organize resident events and activities.
Required Qualifications
- High school diploma or equivalent from an accredited institution
- Two or more years of experience specifically in multifamily, hospitality, or property management
- Two or more years of experience within the hospitality industry
- Ability to work a flexible schedule including weekends and holidays
Desired Qualifications
- Experience in property management/multifamily strongly preferred
- Leadership or supervisory experience preferred
- Strong customer service orientation
- Excellent written and verbal communication skills
- Resourceful team player whose integrity will build strong and trusting relationships with residents and teammates
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