HGV Service Planner & Administrator
$28,000–$31,000 year
On-siteReading, England, United Kingdom
Job Summary
Manage the Commercial Service Department by canvassing bookings via outbound calls, interpreting instructions to complete job cards, and ensuring accurate invoicing for MOT appointments. Support the wider team by scanning jobcards to the admin team, filing H&S documents, and maintaining precise vehicle service records. Conduct post-workshop visits to confirm customer satisfaction, report delays to secure authority for extra work, and promote additional workshop services to meet branch targets. Account for all cash received and order parts or sub-contract work as needed. Hours are Monday to Friday, 8am–5pm, with Saturdays on a 1-in-4 rota. Salary ranges from £28,000 to £31,000 plus a £4,000 annual bonus based on KPIs.
Required Qualifications
- An absolute 'can do' attitude & proactive approach to work
- Excellent attention to detail
- Excellent communication skills with customers and colleagues
- Excellent interpersonal, verbal and written communications skills
- Proven organisational and administration skills
- Able to work to deadlines
- Problem solving skills
- Technical knowledge
- Analytical skills including working with statistical and costing information
- Ability to work in a fast pace environment and multitask
- Work on own initiative and as a team player
- Ideally you will have industry experience within the world of automotive - whether that be HGV or Light Commercial vehicles!
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