HERO Trainee
$29,155–$29,155 year
On-siteAtlanta, Georgia, United States
Job Summary
Detect, respond to, and manage congestion-causing incidents on the metropolitan interstate system under immediate supervision. Assist motorists with disabled vehicles, remove incidents from the roadway, and observe or notify the Transportation Management Center of traffic flow problems. Complete training sessions to achieve Highway Emergency Response Operator certification. Work in and around interstate traffic while lifting heavy equipment such as hydraulic jacks and vehicle debris, climbing vehicles, and navigating rough terrain. Maintain work zone safety by standing or sitting for extended periods. Demonstrate exceptional customer service and adapt to a flexible schedule.
Required Qualifications
- Completion of a high school diploma or GED
- valid driver's license
- Must be able to work in and around interstate traffic
- Lifts and carries job related equipment and material including but not limited to roadway, accident, and vehicle debris in a variety of environmental and physically demanding conditions
- Lifts and carries job related equipment and materials including but not limited to a hydraulic jack (weighing 75 pounds), truck tires, oil adsorbent, and multiple traffic cones, in a variety of environmental and physical demanding conditions
- Climbs and/or balances on vehicles, slopes, hills, roadway structures of varying heights to complete tasks in a variety of environmental conditions
- Walks, hikes, and/or crawls through incident sites possibly including rough terrain and obstacles to complete tasks in a variety of environmental conditions
- Stands and sits for extended periods of time to maintain work zone safety
- Must be able to demonstrate exceptional customer service experience
- Demonstrated competencies in basic reading and writing
- receiving and responding to verbal communications in an appropriate manner
- Demonstrated ability to learn multiple computer programs/systems
- Demonstrated competencies in working and communicating with supervisors and co-workers in a professional and cooperative manner maintaining composure in stressful situations
- Displays a high level of commitment toward work
- high standard of ethical conduct
- Must be able to work a flexible schedule
- adapt to change
Desired Qualifications
- Experience in a lead/supervisory role that demonstrates excellent customer service skills
- Basic knowledge of operations in emergency services
- Work experience in or with EMS, Fire, Law Enforcement, or other first responder positions
- Possesses a Commercial Drivers License
- Basic knowledge of proper radio protocol (i.e. Phonetic alphabet)
- Basic knowledge of auto repair procedures and/or basic traffic control methods
- Demonstrated ability to reason and make routine, sound decisions based on narrowly defined criteria or guidelines
- Ability to effectively guide or direct others at an incident scene
- Ability to manage own time effectively
- Ability to gather and organize information effectively
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