HelpLine Managing Attorney

Supervise HelpLine paralegals through regular work reviews and performance assessments to ensure high-quality legal intake. Establish office procedures for case control, conflict reviews, and eligibility determinations while providing timely counsel to clients across substantive areas. Analyze case management and telephone system reports to assess staff performance and HelpLine capacity. Manage receptionist services in the Akron office and coordinate training for staff communication skills. Collaborate with Practice Groups to adjust case acceptance criteria and improve referrals. Maintain high standards of interpersonal and telephone communication while contributing to local and national access to justice efforts.