HelpHub Specialist
$33,280–$33,280 year
RemotePhoenix, Arizona, United States or Austin, Texas, United States
Job Summary
Provide prompt, helpful responses to student inquiries via live chat and video, delivering resolutions while ensuring students feel supported and confident. Review and provide timely, constructive feedback on assignments, identifying areas for improvement and offering actionable suggestions. Stay current with evolving course content, coding syntax, and platform changes to deliver accurate support. Navigate multiple systems and tools efficiently to enhance response speed and service quality. Take on additional tasks as assigned and participate in team projects and feedback sessions. Requires 15-20 weekly hours including weekends. Completion of both parts of one specific track is mandatory.
Required Qualifications
- Weekend work
- Completed both Parts (courses) for one of the following Tracks: Digital Marketing (Part 1: Ecommerce Marketing with Shopify, Part 2: Customer Acquisition)
- Completed both Parts (courses) for one of the following Tracks: Data Analytics (Part 1: Intro to Data Analytics, Part 2: Data Visualization with Tableau)
- Completed both Parts (courses) for one of the following Tracks: Coding for Data (Part 1: Data Wrangling with SQL, Part 2: Intro to Python for Data)
- Completed both Parts (courses) for one of the following Tracks: Web Development for Everyone
- Completed both Parts (courses) for one of the following Tracks: Career Rotation
- Strong commitment to supporting student success and providing an exceptional learning experience
- Thorough in reviewing assignments and providing feedback; attentive to nuances in student questions
- Comfortable working with various online tools, including platforms with evolving coding syntax and functionality
- Quick to adjust to changes in track content and platform features, with a willingness to take on new challenges and tasks
- Ability to balance multiple student inquiries, maintaining timely responses without sacrificing quality
- Must have completed and excelled in both parts of one of the following tracks: Digital Marketing (Shopify and Meta Ads)
- Must have completed and excelled in both parts of one of the following tracks: Web Development (HTML, CSS, JavaScript)
- Must have completed and excelled in both parts of one of the following tracks: Data Analytics (Excel and Tableau)
- Must have completed and excelled in both parts of one of the following tracks: Coding for Data (SQL, Tableau, Python)
- Must have completed and excelled in both parts of one of the following tracks: Career Rotation
- Access to a high-speed internet connection
- Mac, Windows PC, or Chromebook
- Headphones or Headset
- Webcam
Desired Qualifications
- Experience tutoring or teaching
- Experience applying digital marketing, data analytics or coding/web development skills professionally
- Completed more than one Track of The Global Career Accelerator
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