Helpdesk Tier 3
$9,000–$80,000 year
On-siteCherry Hill, New Jersey, United States
Job Summary
Serve as the escalation point for Tier I and II support issues, resolving complex hardware, software, and network problems for client systems. Configure and maintain on-premise and cloud environments, including servers, firewalls, and virtual machines, while simulating user issues to reduce operational difficulties. Manage multiple priorities under pressure, documenting all activities and ensuring performance metrics are met. Provide white glove service with constant communication to actively mitigate concerns and recommend system modifications. This role requires flexibility for after-hours calls and weekend support within a nationwide IT managed services environment.
Required Qualifications
- 6+ years of experience in a fast-paced Business IT Support Environment
- Windows 2008/ 2012/2016/2019 Server
- Active Directory User Account Management
- Basic Group AD Security Policy Management
- Group Policy creation
- Azure AD & Office 365 Account Administration
- Office 365 Technologies including OneDrive, Sharepoint, & Teams
- Microsoft Exchange
- All Desktop Operating Systems: Windows 7, 8, 10, 11
- Common Desktop Applications (e.g., MS Office, Adobe, Printers, Scanners etc.)
- Network Appliances: Firewalls, Routers, Managed Switches
- LAN/WAN, DNS, DHCP, Group Policy, Domain Controllers, Wireless Network Configuration & Troubleshooting
- Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
- VMware and/or Hyper-V experience
- MUST have (MSP) experience
- IT Support relating to technical issues involving Microsoft's core business applications, as well as virtual environments including Azure, AWS, Hyper-V, and VMware
- Excellent written and verbal communications skills
- Excellent troubleshooting skills, able to follow instructions
- Strong documentation skills and creating standard operating procedures
- Punctual and time management skills
- Availability for After-Hours and weekend Support
- Professional dress and demeanor
- Extremely Service oriented
- Problem-solving mind-set with a willingness and ability to assimilate new technologies
- Must be able to lift 50 lbs
Desired Qualifications
- Acronis and Veeam experience
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