Helpdesk Tier 3
$9,000–$80,000 year
On-siteCherry Hill, New Jersey, United States
Job Summary
Serve as the escalation point for Tier I and II support issues, resolving complex hardware, software, and network problems for client systems. Configure and maintain on-premise and cloud environments, including servers, firewalls, and virtualization platforms like VMware and Hyper-V. Simulate user issues to diagnose operational difficulties and recommend system modifications to reduce recurring problems. Manage multiple priorities with urgency, documenting all activities and ensuring performance metrics are met. Work under pressure to handle after-hours maintenance calls and project deadlines while maintaining constant communication with customers and team members.
Required Qualifications
- 6+ years of experience in a fast-paced Business IT Support Environment
- Windows 2008/ 2012/2016/2019 Server
- Active Directory User Account Management
- Basic Group AD Security Policy Management
- Group Policy creation
- Azure AD & Office 365 Account Administration
- Office 365 Technologies including OneDrive, Sharepoint, & Teams
- Microsoft Exchange
- All Desktop Operating Systems: Windows 7, 8, 10, 11
- Common Desktop Applications (e.g., MS Office, Adobe, Printers, Scanners etc.)
- Network Appliances: Firewalls, Routers, Managed Switches
- LAN/WAN, DNS, DHCP, Group Policy, Domain Controllers, Wireless Network Configuration & Troubleshooting
- Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
- VMware and/or Hyper-V experience
- MUST have (MSP) experience
- IT Support relating to technical issues involving Microsoft's core business applications, as well as virtual environments including Azure, AWS, Hyper-V, and VMware
- Availability for After-Hours and weekend Support
- Professional dress and demeanor
- Extremely Service oriented
- Problem-solving mind-set with a willingness and ability to assimilate new technologies
- Excellent written and verbal communications skills
- Excellent troubleshooting skills, able to follow instructions
- Strong documentation skills and creating standard operating procedures
- Punctual and time management skills
Desired Qualifications
- Acronis and Veeam experience
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