Helpdesk Technician
$47,840–$56,160 year
Remote · Bellevue, Washington, United States or New York City, New York, United States
Bellevue, Washington, United States or New York City, New York, United StatesRemoteFull Time$47,840–$56,160 yearEntry LevelNot SpecifiedUnknown
Type
Full Time
Level
Entry Level
Education
Not Specified
Company size
Unknown
Job Summary
Volt is seeking a Helpdesk Technician for a contract role supporting users through technical challenges, managing internal systems, and working within a tiered support team.
Required Qualifications
- Strong customer service skills
- Good interpersonal skills
- Ability to quickly learn new concepts
- Calm under pressure
- Strong organizational skills
- Integrity and trustworthiness
Desired Qualifications
- Experience with a commercial ticketing system (JIRA)
- General understanding of office applications, DHCP, DNS, and TCP/IP
- General understanding of Multi-Factor Authentication methods
- Understanding of modern Information Security principles and practices
- Experience with Rapid deployment imaging technologies (MDT and SCCM)
- Knowledge of desktop and laptop hardware
Additional Requirements
- No specific restrictions mentioned
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