Helpdesk Technician
HybridOrlando, Florida, United States
Job Summary
Configure and troubleshoot workstations, laptops, tablets, and monitors while maintaining the TLC IT Ticket system. Reach out to staff regarding submitted trouble tickets, resolve issues in a timely manner, and close tickets upon successful completion. This hybrid role requires two days per week in-office in Orlando, FL, with a minimum of two years of IT Help Desk experience. Candidates need comprehensive knowledge of workstation hardware, Windows Operating Systems, Azure Active Directory, and Office 365. CompTIA A+ or MD-102 certifications and Microsoft Intune experience are preferred. Join a multidiscipline firm consistently ranked among the largest in the country for the built environment.
Required Qualifications
- A minimum of 2 years of IT Help Desk experience
- Comprehensive knowledge of workstation hardware and Windows Operating Systems
- A proven understanding of Azure Active Directory and Office 365
- Ability to be friendly/approachable and effectively communicate to solve problems and explain resolutions to all employees
- This is a hybrid role which requires two days per week in-office
- Location: Orlando, FL
Desired Qualifications
- CompTIA A+ and / or MD-102 certifications
- Microsoft Intune experience
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