Helpdesk Technician - Tier 1
On-siteFalls Church, Virginia, United States
Falls Church, Virginia, United StatesOn-siteFull TimeSenior LevelBachelors DegreeMedium
Full TimeSenior LevelBachelors DegreeMedium
Job Summary
Answer calls, emails, and personnel requests for technical support, creating customer incidents in Remedy and documenting problems to ensure timely resolution. Provide mobile support by adding and deleting users, assist clients with hardware and software issues, and coordinate with the team to maintain rapid response times. Immediately respond to VIP calls, process orders, and develop professional relationships to understand business needs while updating CAC policies and advising management on potential risks.
Required Qualifications
- Active DOD Public Trust clearance
- Active CompTIA Security+ CE certification
- Bachelor's Degree and 4 years relevant support experience or a HS degree and 8 years relevant support experience
- Superior customer service skills
- Strong desire to provide the highest quality of service to the customer
- Superb verbal communication skills
- Comfortable working on the telephone and responding to calls
- Knowledge of Information Technology network and systems technologies, processes, and methodologies
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