Helpdesk Technician - Technology Services - 2026-2027 School Year
On-siteTomball, Texas, United States
Job Summary
Manage the Tomball ISD Technology helpdesk by providing front-line support to staff, students, and the community via phone, email, chat, or remote desktop. Prioritize and route helpdesk requests, assist with user account issues, and coordinate warranty repairs with external providers. Diagnose enterprise equipment, troubleshoot applications, and maintain accurate inventory of district systems. Document applications, prepare reports, and train district staff on proper procedures. Create and update tickets within the management system and provide weekly status updates to leadership. Perform duties as assigned by the Executive Director of Technology Services.
Required Qualifications
- High school diploma or GED
- Ability to provide support remotely via phone, email, chat, or remote desktop software
- Ability to understand the operation of district standard equipment
- Ability to read, follow, and interpret software and hardware manuals
- Ability to set priorities and handle multiple and complex assignments
- Working knowledge of maintaining software/hardware technologies
- Working knowledge of network configurations, topologies, and installation
- Ability to properly diagnose enterprise equipment
- Ability to properly troubleshoot enterprise applications
Desired Qualifications
- Associate Degree in a Technology-related field
- A+ certification or other relevant certification
- Effective verbal and written communication, interpersonal, and telephone etiquette skills
- Bilingual
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