Helpdesk Technician

Provide technical end-user support via telephone, email, and web-submit, executing restorative or maintenance actions to resolve problems based on standard procedures. Monitor request and incident management queues while recording and documenting all activity in the selected Incident management system. Correctly track incidents and calls by entering data into the database timely and accurately. Deliver security administration and demonstrate strong customer service and problem-solving skills. Maintain proficiency in oral and written Mandarin and English reading and writing.