Helpdesk Technician (New Program - OSRAM)
On-sitePasay, Metro Manila, Philippines
Job Summary
Provide technical end-user support via telephone, email, or web chat, responding to problems based on standard procedures. Execute restorative or maintenance actions to resolve issues while correctly tracking incidents and calls by entering data into the database timely and accurately. Maintain excellent oral and written English communication and customer service skills to consistently meet or exceed required performance criteria. Take several calls daily as necessary, adhering to shift flexibility and schedule requirements. Familiarity with PC hardware and software troubleshooting, ticketing systems, and prior BPO technical support experience is advantageous.
Required Qualifications
- Bachelor's degree or vocational in IT-related courses
- Minimum of completed two (2) years in college or has finished a Diploma/Certificate course
- Excellent in oral and written English communication
- Excellent customer service skills
- Must consistently meet or exceed required performance criteria
- Able and willing to take several calls a day when necessary
- Familiarity and good working knowledge in PC hardware and software troubleshooting
- Shift flexibility and schedule adherence
Desired Qualifications
- Prior Software Application support (e.g. Outlook, etc.) experience
- Prior BPO experience in Technical Support
- Familiarity with ticketing system
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