Helpdesk Technician
On-siteLisboa, Sofala Province, Republic of Mozambique or Lisboa, Departamento de Tolima, Republic of Colombia
Job Summary
Diagnose and resolve anomalies in computer systems and hardware reported by local users while assisting with equipment like printers and video conferencing rooms. Collaborate on implementing technological projects and new equipment, then supervise technology to maintain process control standards, security, and product quality. Communicate with diverse stakeholders including management, directors, business, and engineering teams to align on solutions and improvements. Participate in on-call prevention activities and proactively suggest platform enhancements. This role supports the local user base within an international environment, offering opportunities to implement your own ideas in a good work atmosphere.
Required Qualifications
- Bachelor's degree in IT field
- Over 3 years of experience in Field Support (first-line user support on-site)
- Experience in diagnosing and/or resolving anomalies related to various technological bases, including computer systems (software and hardware) reported by local users
- Customer Support experience
- Ability to understand various systems and equipment, their functionalities, and how they fit into an ecosystem
- Strong communication and teamwork skills
- Proactive in proposing solutions to problems
- Proactive in suggesting improvements to platforms and/or tools to enhance day-to-day work
- Ability to adapt communication to various stakeholders encountered in daily interactions (Management, Directors, Business, Engineering, etc.)
- Availability to participate in on-call prevention activities
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