Helpdesk Technician
On-siteIslamabad, Islamabad, Pakistan
Islamabad, Islamabad, PakistanOn-siteFull TimeSenior LevelSmall
Full TimeSenior LevelSmall
Job Summary
Assist employees and customers with technical issues related to computer systems, software, and hardware via phone, email, or chat. Record and track all technical issues and resolutions while escalating complex problems to senior technicians or specialists. Contribute to the development and maintenance of a knowledge base of technical solutions. Requires understanding of computer systems, software, and hardware, plus excellent communication and interpersonal skills for troubleshooting and resolving technical challenges.
Required Qualifications
- Understanding of computer systems, software, and hardware
- Excellent communication and interpersonal skills
- Ability to troubleshoot and resolve technical issues
- Ability to provide excellent customer service and support
- Ability to analyze and resolve complex technical issues
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