Helpdesk Technician
On-siteAustin, Texas, United States
Job Summary
Serve as the first point of contact for day-to-day IT support tickets, troubleshooting independently before escalating to support users. Own new hire onboarding and device lifecycle management, including account provisioning, laptop imaging, iPhone enrollment via Apple Business Manager and Google MDM, and asset inventory tracking. Administer user accounts, access, and endpoint compliance across Google Workspace and the managed device fleet while documenting recurring issues to build internal standards and a knowledge base. Work directly alongside a lean IT team in a compliance-driven environment, taking ownership of tasks traditionally earmarked for Systems Administrators or Security Analysts.
Required Qualifications
- 1-2+ years of hands-on IT support/helpdesk experience
- strong first-principles troubleshooting instincts
- Demonstrated ability to self-teach and research independently
- Working knowledge of Windows and macOS environments
- foundational networking concepts (DNS, DHCP, VPN, basic connectivity troubleshooting)
- Enthusiastic about being on-site 5 days a week
Desired Qualifications
- Experience with Google Workspace administration
- mobile device management (Apple/Google MDM)
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