Helpdesk Technician III
$60,000–$80,000 year
Hybrid · National Harbor, Maryland, United States
Job Summary
As a Helpdesk Technician III, you will serve as the final escalation point for complex technical issues, own tickets through resolution in ServiceNow, and make critical technical decisions. Responsibilities include diagnosing advanced hardware, software, network, and infrastructure issues, leading root cause analysis for critical incidents, and creating automated solutions using PowerShell, Python, or Bash. The role requires 3+ years of IT support experience, exposure to advanced troubleshooting, hands-on experience with Microsoft Azure, and knowledge of ServiceNow.
Required Qualifications
- 3+ years of IT support experience with exposure to advanced troubleshooting or escalation
- Hands-on experience with Microsoft Azure (M365, Intune, Entra ID, or similar)
- Working knowledge of ServiceNow or a comparable ITSM platform
- Some scripting or automation experience (PowerShell, Python, or Bash)
- Strong communication skills and ability to remain composed under pressure
Desired Qualifications
- Microsoft Azure (AZ-900, AZ-104) certifications
- ServiceNow CSA certification
Additional Requirements
- Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
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