Helpdesk Technician II
On-site · Glendale, California, United States
Job Summary
Helpdesk Technician II at Independent Living Systems (ILS) provides advanced technical support for Windows, imaging, hardware, software, and network issues; serves as liaison between end-users and IT, resolving complex problems, documenting resolutions in the ticketing system, and collaborating with senior IT staff, including on-call rotations to minimize downtime; preferred skills include Active Directory, MFA, remote desktop tools, ITIL/CompTIA A+, and healthcare IT experience; role emphasizes customer service and timely problem resolution across desktops, laptops, printers, and mobile devices.
Required Qualifications
- Associates degree
- 3 years of experience in a helpdesk or technical support role
- Strong knowledge of Microsoft Windows, imaging and hardware troubleshooting
- Excellent problem-solving and communication skills
- Ability to work independently and in a team environment
- Relevant experience may substitute for the educational requirement on a year-for-year basis
Desired Qualifications
- Bachelor’s degree in Computer Science or related field
- Experience with Active Directory
- Multifactor Authentication
- Experience with remote desktop support tools
- ITIL certification
- CompTIA A+ or equivalent
- Experience in the Health Care Services industry
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