Helpdesk Technician I

Answer incoming calls and email inquiries to provide frontline troubleshooting for software, hardware, and general computer use issues. Create, triage, and route support tickets based on issue type and priority, then analyze and resolve common end-user problems using remote support software. Reset passwords, manage user accounts including MFA, and monitor network devices to identify and escalate critical incidents. Coordinate with field technicians for on-site support when needed and assist with training end users on basic PC skills. Document all requests in the ticketing system, maintain IT knowledge base articles, and participate in internal training to build skills. This entry-level role offers full training with no prior helpdesk experience required.