Helpdesk Technician
On-siteNew York City, New York, United States or New York, United States
New York City, New York, United States or New York, United StatesOn-siteFull TimeSenior Level
Full TimeSenior Level
Job Summary
Support users with technical inquiries via phone, email, and ticketing systems, resolving issues ranging from hardware failures to software access problems. Perform routine system maintenance, manage user accounts, and troubleshoot network connectivity issues. Document all interactions and escalate complex problems to senior engineers as needed. This role requires full-time availability with on-call rotation for critical incidents.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.