Helpdesk Tech I
On-site · Alpharetta, Georgia, United States
Job Summary
Helpdesk Tech I position based in Alpharetta, GA is onsite 100% and requires local living. You will provide first-level IT support for desktop, laptop, and network services, troubleshoot issues via tools like Softphone, Manage Engine, Outlook, Teams, and Remote Desktop, and manage tickets from intake to resolution. Responsibilities include creating and triaging helpdesk tickets, tracking case progress, training users on basic functions (email, remote access, file retrieval), installing and supporting software/hardware, setting up mobile devices, supporting VPN clients, asset tracking, Active Directory account assistance, printer maintenance, inventory management, and participating in rotating overnight on-call duties. Desired qualifications include a HS diploma or equivalent, 1-3 years of help desk experience, and ongoing IT certification pursuits (CCNA, A+, Network+). The role requires strong communication, attention to detail, the ability to work in a team, and may involve after-hours/weekend work and travel. The posting emphasizes being local to Alpharetta and being onsite, with a focus on delivering effective IT support and documentation of procedures.
Required Qualifications
- High School diploma or equivalent
- 1-3 years’ experience providing first level support in a help desk environment
- Desire to continue in certification programs including CCNA, A+, Network+, etc.
- Must be willing and able to travel, work after hours and weekends as required
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