Helpdesk Support Technician
$43,680–$49,920 year
Remote · Los Angeles, California, United States or United States
Los Angeles, California, United States or United StatesRemoteFull Time$43,680–$49,920 yearMid LevelAssociates DegreeUnknown
Type
Full Time
Level
Mid Level
Education
Associates Degree
Company size
Unknown
Job Summary
The Helpdesk Support Technician provides technical support and troubleshooting for end-users, manages the help desk ticketing system, and assists with various IT tasks, ensuring excellent customer service and communication. Requires 2-3 years experience, a high school diploma with preferred college coursework, and a passion for the Food Bank's mission.
Required Qualifications
- High School graduate
- Some college-level coursework in computer operating systems
- Excellent customer service skills
- Able to communicate well in English
- Dependable in both production and attendance
- Possess a valid California Driver’s License
Desired Qualifications
- Experience with Microsoft Navision Dynamics
- Experience with Raiser’s Edge
- Experience with Mobile Device Management System (MDM)
- 3 years troubleshooting experience in a business setting
Additional Requirements
- Criminal Background Check required for employment
- Must be able to travel within Los Angeles County
- Flexibility to commute between Food Bank facilities is essential
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