Helpdesk Specialist
On-siteLudington, Michigan, United States
Job Summary
Troubleshoot and resolve EMR system issues while managing helpdesk tickets and escalating complex problems. Support day-to-day EMR operations, including vendor coordination, system testing, and user access configuration. Assist staff with reporting tools, data transactions, and documentation to ensure compliance with state and federal requirements. Provide onboarding training, develop user materials, and facilitate user group meetings. Analyze helpdesk trends to identify workflow improvements and collaborate with cross-functional teams on process enhancements. Maintain accurate documentation of issues and system changes while supporting coverage for other IT department areas. Requires a valid driver's license for travel across Lake, Mason, and Oceana Counties.
Required Qualifications
- 2+ years of experience in helpdesk support, application support, or healthcare IT
- Must possess a valid driver's license
- Must provide own transportation to and from meetings and activities at varying work locations including all agency locations in Lake, Mason and Oceana Counties
Desired Qualifications
- Associate or bachelor's degree in Information Technology, Computer Science, Health Information Systems, or related field
- Experience supporting EMR/EHR systems
- Experience with data management, reporting, and database systems
- Understanding of EMR workflows and healthcare data
- Work experience in the health care electronic medical system
- Lived experiences with mental illness/developmental disabilities/substance use disorders
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