Helpdesk Specialist
On-siteBratislava, Bratislava Region, Slovakia
Bratislava, Bratislava Region, SlovakiaOn-siteContractSmall
ContractSmall
Job Summary
Set up audio-visual equipment and support users of conference facilities during meetings. Prepare and continuously update existing Knowledge Articles while performing ad-hoc services as requested by the Head of Resources Unit or ICT Manager. Troubleshoot desktop issues including software installation, printer problems, and network connectivity using remote access capabilities, and diagnose and resolve hardware issues on desktops and laptops. This role requires proficiency in M365 applications and Microsoft Azure environments, with a minimum of three years of experience in a Service Desk environment.
Required Qualifications
- Proficient in M365 applications
- Desktop support experience
- Excellent communication skills, English level required C1
- Minimum of 3 Years experience in Service Desk environment
- Minimum of 3 Years experience in Desktop deployment of support
- Experience in documenting support requests and resolutions
- Remote access capability to troubleshoot issues on staff computers
- Knowledge of M365 applications such as Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive
- Knowledge of Microsoft Azure Environment, server hosting and associated services
- Experience in troubleshooting desktop issues such as software installation, printer issues, and network connectivity issues
- Familiarity with standard operating systems such as Windows and macOS
- Experience in diagnosing and resolving hardware issues on desktops and laptops
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