Helpdesk Senior Representative - ITIL
On-site · Bengaluru, Karnataka, India
Job Summary
Helpdesk Senior Representative - ITIL providing L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps. The Analyst typically acts as a liaison between customer and internal departments to ensure online system problems are resolved accurately and timely. Rotational shift; qualification: graduate with minimum 6 months experience in a technical support role; basic MS troubleshooting, basic computer knowledge, basic TS on networking, and basic IT troubleshooting skills.
Required Qualifications
- Graduate with minimum 6 months experience in a technical support role
- Good Communication Skills
- rotational shift
- Basic Technical TS skills
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