Helpdesk Senior Representative - ITIL
Hybrid · Bengaluru, Karnataka, India
Job Summary
Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes. Record, Update, and Escalate Support issues to the next level promptly. Support all IT onboarding activities for end-users. Work with internal IT Teams on system testing, integration, and maintenance. Engage in discovering new IT business tools to support our business users and our internal IT Team. Seek, Suggest, Evaluate, and implement process and technology improvements. Willing to learn and grow in other IT Business areas. ITIL foundation certification preferred; flexible shift with 24x7 coverage expectations. Based in Bangalore, India.
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