Helpdesk Senior Associate - ITIL
HybridBengaluru, Karnataka, India
Job Summary
Helpdesk Senior Associate - ITIL responsible for providing IT Service Desk support to end-users, recording/updating/escalating issues, onboarding end-users, collaborating with IT teams on testing, integration, and maintenance, engaging in discovering new IT business tools to support users, and seeking/evaluating/implementing process and technology improvements. Willingness to learn and grow in other IT business areas; requires excellent English communication, strong customer-service skills, teamwork, troubleshooting abilities, and hands-on IT software/hardware knowledge. 24/7 rotational shifts with in-office attendance is required.
Required Qualifications
- Excellent English written and verbal communication skills
- Exceptional customer service skills
- Great Team player
- 24/7 rotational shifts and week offs and Work from Office mandatory
- Excellent communication skills, comfortable working with various stakeholders
- Strong troubleshooting skills, bug-finding, and resolution
- Ability to work independently within a diverse global team
- IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)
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