Helpdesk Representative
On-site · Giza, Giza, Egypt
Job Summary
Position Summary & Key Areas of Responsibility: Serve as the single point of contact for NCR Financial customers with Incident Management Services, handle high volumes of customer calls, manage service requests and problem resolution, generate incident reports, monitor ATM networks, prioritize issues, diagnose via remote access, document and update records, escalate when needed, maintain knowledge of product offerings and policies, and contribute to team projects and training to improve service desk quality and efficiency. Requires rotation including weekends/holidays and may involve supporting Level 1 agents, coaching, and performance-focused collaboration.
Required Qualifications
- Bachelor’s degree
- 2+ years of related experience in a Customer Support and/or Helpdesk environment
- Bilingual (English/French)
- aptitude for positive customer service and strong communication skills
- keyboard proficiency and understanding of Windows-based applications/tools
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.