Helpdesk Planner

Utilize company IT systems to input responsive repair requests into the Oneserve database and update relevant notes. Manage telephone enquiries while liaising with clients, managers, and operatives to ensure timely resolution. Monitor an active dashboard and interactive planner to track allocated work, verify job completion, and reschedule for emergencies. Schedule all tasks onto PDAs or subcontractors within specified timescales, chase orders awaiting materials, and handle rejected works from subcontractors. Apply for work extensions with the client and coordinate with the Contracts Manager regarding repairs nearing completion targets. Ensure all contract data, documentation, and reports are accurate and produced on time.