Helpdesk Executive- Residential Apartments
$60,000–$70,000 year
On-sitePallikaranai, Tamil Nadu, India
Job Summary
Handle incoming calls, emails, and walk-in queries from residents, logging all complaints and service requests in the system. Coordinate with maintenance and technical teams for timely issue resolution, tracking and following up on open requests until closure while maintaining accurate records. Ensure prompt, professional communication with clients and escalate unresolved issues to senior management as required. This role supports residential apartment operations in Pallikaranai, requiring a proactive candidate with at least one year of relevant experience to manage service requests efficiently in a fast-paced environment.
Required Qualifications
- Minimum 1+ years of experience in residential apartment helpdesk operations
- Strong communication and customer service skills
- Ability to coordinate with multiple teams and manage service requests efficiently
- Basic computer knowledge and documentation skills
- Proactive, organized, and able to work in a fast-paced environment
- Residential apartment experience
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