Helpdesk / Desktop Support Technician
$43,680,000–$47,840,000 year
On-siteFairfield, Ohio, United States
Job Summary
Serve as the primary point of contact for IT support requests, providing Tier 1 and Tier 2 assistance for hardware, software, and peripheral issues via ticketing system, phone, or in-person. Deploy, configure, and troubleshoot Windows 10/11 operating systems and other enterprise software while managing user accounts, password resets, and file share permissions within Active Directory. Provision, deploy, and repair desktops, laptops, mobile devices, printers, and standard office equipment. Assist with minor administrative tasks and troubleshooting within virtualized computing (VMware) and network (Cisco/Arista) environments. Maintain accurate records of hardware inventory and document troubleshooting steps and resolutions in the IT knowledge base. Requires 1–3 years of hands-on experience in IT Helpdesk or Desktop Support.
Required Qualifications
- 1–3 years of hands-on experience in an IT Helpdesk or Desktop Support or similar experience
- Strong technical proficiency supporting Windows 10/11
- Proven experience navigating Active Directory (creating users, resetting passwords, understanding organizational units)
- Basic understanding of core networking concepts (TCP/IP, DNS, DHCP, VPNs, and Wi-Fi troubleshooting)
- Excellent verbal and written communication skills along with patience working with non technical users
Desired Qualifications
- Foundational understanding of or exposure and the desire to learn enterprise networking (Cisco/Arista) and virtualization (VMware)
- Familiarity with VMware, Proxmox or Hyper-V environments
- Exposure to or hands-on experience with Cisco or Arista networking equipment (switches, routers, or basic CLI commands)
- CompTIA A+, Network+, Security+, Cisco CCNA, or Microsoft equivalent certifications
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