Helpdesk Associate - Technical Troubleshooting
Hybrid · Bengaluru, Karnataka, India
Bengaluru, Karnataka, IndiaHybridFull TimeEntry LevelBachelors DegreeEnterprise
Type
Full Time
Level
Entry Level
Education
Bachelors Degree
Company size
Enterprise
Job Summary
Provide technical guidance for identification, prioritization and resolution of reported problems via Phone, Email & Chat; act as liaison between customers and internal teams; apply strong troubleshooting knowledge of Windows, PC hardware, and MS Office/COTS; adhere to ITIL incident and request management practices; rotational shift with 24x7 support window; graduate with technical degree preferred.
Required Qualifications
- Graduate
- B.Tech/B.E or any other technical degree preferred
- Good communication skills with 1 year of international calling experience
- Should be comfortable to work in rotational shift with 24x7 support window
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