Helpdesk Associate - ITIL
HybridBengaluru, Karnataka, India
Job Summary
Helpdesk Associate - ITIL based in Bengaluru, India. Provide exceptional IT Service Desk support to end-users for various IT devices, applications, or processes; record, update, and escalate support issues promptly; support IT onboarding activities for end-users; collaborate with internal IT teams on system testing, integration, and maintenance; engage in discovering new IT business tools to support users and the IT team; seek, suggest, evaluate, and implement process and technology improvements; willing to learn and grow in other IT business areas. Note: 24/7 rotational shifts and work from office are mandatory according to the posting.
Required Qualifications
- Excellent English written and verbal communication skills
- Exceptional customer service skills
- Great Team player
- 24/7 rotational shifts and week offs and Work from Office mandatory
- Excellent communication skills, comfortable working with various stakeholders
- Strong troubleshooting skills, bug-finding, and resolution
- Ability to work independently within a diverse global team
- IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)
- ITIL knowledge or experience (preferred)
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.