Helpdesk Associate-IT Support
On-siteBengaluru, Karnataka, India
Job Summary
Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes. Record, update, and escalate support issues to the next level promptly. Support all IT onboarding activities for end-users and work with internal IT Teams on system testing, integration, and maintenance. Engage in discovering new IT business tools to support users and internal teams, while seeking, suggesting, evaluating, and implementing process and technology improvements. Handle IT software and hardware troubleshooting across Windows, macOS, iOS, Android, Google Suite, and Microsoft environments. Requires 24/7 rotational shifts with mandatory work-from-office attendance in Bangalore.
Required Qualifications
- Excellent English written and verbal communication skills
- Exceptional customer service skills
- Great Team player
- Excellent communication skills, comfortable working with various stakeholders
- Strong troubleshooting skills, bug-finding, and resolution
- Ability to work independently within a diverse global team
- IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)
- 24/7 rotational shifts
- week offs
- Work from Office mandatory
Desired Qualifications
- Willing to learn grow in other IT Business areas
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